Privacy Policy

This Privacy Policy explains how AutoZ Sp. z o.o., operating under the trade name AutoRiven, collects, uses, stores, and protects personal data of users who visit autoriven.eu, contact us, or place orders through the website.

1. Data Controller

The data controller under Regulation (EU) 2016/679 (GDPR) is:

• Legal entity: AutoZ Sp. z o.o.
• Trade name: AutoRiven
• EU VAT ID: PL5213955814
• Registered office: Bartycka 22B/21A, 00-716 Warsaw, Poland
• Email: info@autoriven.eu
• WhatsApp: +48 45 309 41 74

2. Scope of This Policy

This Privacy Policy applies to personal data collected when you:

• Visit autoriven.eu
• Place an order
• Contact us via email, WhatsApp, or contact forms
• Use any services provided through the website

3. Personal Data We Collect

We collect only data that is necessary to operate our business and fulfill your orders.

A) Data provided by you

• Full name
• Billing and shipping address
• Email address
• Phone number
• Company name and VAT ID (for business customers)
• Messages sent via email, WhatsApp, or contact forms
• Vehicle information voluntarily provided (VIN, OEM references, make, model, engine, year)

B) Payment-related data

Payments are processed exclusively by certified third-party payment providers (such as Stripe and PayPal).

AutoRiven does not store or have access to full card numbers or bank account details.

Payment providers may process:

• Cardholder or account holder name
• Transaction identifiers
• Payment status

C) Data collected automatically

When you browse the website, limited technical data may be collected:

• IP address (processed in anonymized or truncated form where possible)
• Device type, browser, and operating system
• Pages visited and general usage statistics
• Cookies and similar technologies (subject to consent where required)

4. Purposes of Data Processing

We process personal data for the following purposes:

• Processing and fulfilling orders
• Invoicing, accounting, and tax compliance
• Shipping and delivery coordination
• Customer support and communication
• Compatibility verification when vehicle data is provided
• Fraud prevention and website security
• Improving website performance and user experience
• Sending marketing communications only with your consent

5. Legal Basis for Processing

Processing is based on Article 6 of the GDPR:

• Performance of a contract
• Compliance with legal obligations
• Your consent (for marketing communications)
• Legitimate interests (security, fraud prevention, customer support, service improvement)

6. Data Retention

We retain personal data only as long as necessary:

• Order and invoicing data: up to 5 years
• Customer support communications: up to 12 months
• Marketing data: until consent is withdrawn

7. Data Sharing and Third Parties

Personal data may be shared with trusted GDPR-compliant partners only when necessary:

• Courier and logistics providers
• Payment service providers (Stripe, PayPal)
• Hosting and IT infrastructure providers

We do not sell, rent, or trade personal data.

8. Cookies

We use essential cookies required for website functionality and, with your consent, analytics cookies to improve performance.

More information is available in our Cookie Policy.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests can be sent to info@autoriven.eu.

You also have the right to lodge a complaint with your local data protection authority.

10. Data Security

We apply appropriate security measures, including:

• SSL encryption
• Secure hosting infrastructure
• Restricted access to authorized personnel
• Internal data protection procedures

11. International Data Transfers

If personal data is processed outside the European Union, this occurs only with appropriate safeguards in place, such as Standard Contractual Clauses, in accordance with GDPR.

12. Newsletter and Marketing

Newsletter subscription is optional.

You may unsubscribe at any time via the link in each email or by contacting us.

13. Updates to This Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this page with the updated date.

14. Contact

AutoZ Sp. z o.o. / AutoRiven

Bartycka 22B/21A, 00-716 Warsaw, Poland

Email: info@autoriven.eu

WhatsApp: +48 45 309 41 74